Logistics & 3PL

Your dispatchers are doing work an agent should be doing.

Manual dispatch, status chasing, and exception triage eat the hours your team should spend on the loads that actually need a human. We automate the queue — and escalate only what matters.

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Common use cases

Where teams in your sector start.

Exception management

Holds, short-ships, and mis-scans triaged and cleared automatically.

Appointment scheduling

Dock and delivery slots booked without the phone tag.

Track-and-trace

Status pulled, normalised, and pushed to customers in real time.

How STAR applies

Our method, on a 3PL operation.

SStudy

We map your dispatch desk: where loads stall, who chases what, and which exceptions actually need judgment.

TThink

We design the agent + automation split — what runs autonomously, what escalates, and the guardrails.

AAct

We deploy into your TMS and comms stack; agents go live on real loads with a human in the loop.

RRefine

We tune confidence thresholds and routing as volume and lanes shift, so it keeps earning its keep.

Workflow mock

Exception handling, before and after.

Before · manual

Exception fires in TMSsystem

Dispatcher notices, opens ticketperson

Calls carrier, chases statusperson

Updates shipper, logs notesperson

≈ 5 handoffs · hours of latency

Automate

After · agent-run

Agent catches exception, triagesagent

Drafts carrier + shipper updatesagent

Escalates only disputed loadsperson

1 human touch · minutes end-to-end

Case study · Logistics & 3PLA national 3PL cleared its exception backlog in nine weeks

Agents took over status chasing and first-pass triage; dispatchers kept only the calls that needed a decision.

Read the case study →

73%of exception tickets resolved without a dispatcher touching them.

Ops Director, national 3PLnamed on case study

The pillars that do the most for logistics.

Pillar 03

Operators in nearby sectors.

Operations Teams

See how we automate the cross-team ops queue behind every shipment.

Retail & Marketplace

See how we automate high-volume order and return handling.

Healthcare & Clinical Ops

See how we automate coordination work under a compliance bar.

Start with the study

See what an agent would clear from your dispatch queue.

The Executive Study maps your operation and shows where automation returns the most — or start with a Discovery Call.