Work

The work, and what it returned.

Every engagement, with the numbers attached. Filter by your industry or the capability you’re weighing, each study links to the full write-up.

3case studies

3industries

Featured study · Concierge Services

Automating a concierge desk without losing the personal touch

The desk now absorbs peaks without adding headcount, routine requests are confirmed in minutes instead of hours, and concierges spend their time on the judgment calls and the personal touches members actually remember.

3.2×more member requests handled per concierge

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HealthcareMulti-location dental group

Engagement in progress

Returning staff hours to patient care at a multi-location dental group

A multi-location dental group verifies patient insurance eligibility and benefits before every appointment. Today that work is done by front-desk and billing staff logging into payer portals and calling carriers, one patient at a time, ahead of each day's schedule. The same staff are the ones who greet patients and answer the phones, so verification competes directly with the time the practice can spend on care.

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Professional ServicesAdvisory Firm

3.4×onboarding throughput

Onboarding that scales past headcount

Onboarding throughput more than tripled on the same team, admin hours per engagement fell, and partners got a real-time picture of every engagement.

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