Triage & routing agents
Classify, prioritise, and assign work the moment it lands.
Agents that take real action across your systems, drawing on your knowledge, respecting your constraints, and escalating to an operator on the calls that need a human.
This pillar is one of four in the GetAutomation operating system. It rarely ships alone, most engagements combine it with the others, sequenced by the Executive Study.
What it does
What this pillar actually delivers.
01
Scoped autonomy
Agents act within permissions you set, never outside them.
Explore02
Operator in the loop
The human keeps the final say on the decisions that matter.
Explore03
Grounded in your context
Decisions drawn from your docs, records, and history.
Explore04
Full observability
Every agent action visible, traceable, and reversible.
ExploreUse cases
Where it earns its keep.
Enrichment agents
Pull the context a decision needs before a person sees it.
Resolution agents
Close routine cases end to end, escalate the rest.
The language
The operational objects this pillar leans on.
06
OperatorReview, escalation, oversight04
DecisionTriage, prioritisation, routing logic05
KnowledgeRetrieval, grounding, memory07
SystemIntegrations, connectorsOutcomes
The numbers this returns.
Where it works
Relevant case study