Retail & Marketplace

Quotes, returns, and orders at the speed of the floor.

Every channel, one queue — moving as fast as the floor demands. We automate order, quote, and return handling so your team works the edge cases, not the volume.

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Common use cases

Where teams in your sector start.

Returns & RMAs

Policy-checked, approved, and routed without the back-and-forth.

Order exceptions

Stockouts, address fails, and fraud holds resolved fast.

Quote & catalogue ops

Pricing and listings kept current across channels.

How STAR applies

Our method, on a retail operation.

SStudy

We map the queue across channels: where orders, returns, and quotes pile up at peak.

TThink

We design what automates against policy and what a person handles, with guardrails.

AAct

We deploy into your commerce and support stack; agents work the volume live.

RRefine

We tune policy and routing through seasonal spikes, so the queue never wins.

Workflow mock

Returns handling, before and after.

Before · manual
Return request arrivessystem
Agent checks policy by handperson
Issues label, updates orderperson
Messages the customerperson
≈ 4 handoffs · slow at peak
Automate
After · agent-run
Agent assesses vs. policyagent
Issues label, messages customeragent
Escalates disputed returnsperson
1 human touch · instant at peak
Case study · Retail & MarketplaceA marketplace held peak-season SLAs without seasonal hiring

Agents handled orders, returns, and quotes across channels; the team worked only the exceptions.

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2.4×order and return throughput per agent, held through peak season.
Director of CXnamed on case study
Related solutions

The pillars that do the most for retail.

Pillar 03

AI Agents

Work the order, return, and quote queue across every channel.

Pillar 02

Workflow Automation

Connect commerce, OMS, and support into one routed flow.

Pillar 04

Executive Intelligence

Live SLA, volume, and return-rate dashboards.

Related industries

Operators in nearby sectors.

Logistics & 3PL

See how we automate the dispatch and exception queue downstream of every order.

Operations Teams

See how we automate the cross-tool busywork behind the storefront.

Professional Services

See how we automate scaling support without scaling headcount.

Start with the study

See what an agent would clear from your floor queue.

The Executive Study maps your channels and shows where automation returns the most — or start with a Discovery Call.

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